The global Customer Support Chatbot market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Scripted Chatbot Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Support Chatbot include Ada, Intercom, Chatfuel, Botsify, TARS, ManyChat, Zendesk Chat, Flow XO and Bold360, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
This report aims to provide a comprehensive presentation of the global market for Customer Support Chatbot, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Support Chatbot. This report contains market size and forecasts of Customer Support Chatbot in global, including the following market information:
Global Customer Support Chatbot Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Support Chatbot companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Support Chatbot Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Support Chatbot Market Segment Percentages, by Type, 2022 (%)
Scripted Chatbot
Intelligent Chatbot
Global Customer Support Chatbot Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Support Chatbot Market Segment Percentages, by Application, 2022 (%)
E-Commerce
Finance
Healthcare
Others
Global Customer Support Chatbot Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Support Chatbot Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Support Chatbot revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Support Chatbot revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Ada
Intercom
Chatfuel
Botsify
TARS
ManyChat
Zendesk Chat
Flow XO
Bold360
Acquire
LivePerson
Helpshift
Drift
Engati
Kustomer
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Support Chatbot, market overview.
Chapter 2: Global Customer Support Chatbot market size in revenue.
Chapter 3: Detailed analysis of Customer Support Chatbot company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Support Chatbot in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
1 Introduction to Research & Analysis Reports
1.1 Customer Support Chatbot Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Support Chatbot Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Support Chatbot Overall Market Size
2.1 Global Customer Support Chatbot Market Size: 2022 VS 2029
2.2 Global Customer Support Chatbot Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Support Chatbot Players in Global Market
3.2 Top Global Customer Support Chatbot Companies Ranked by Revenue
3.3 Global Customer Support Chatbot Revenue by Companies
3.4 Top 3 and Top 5 Customer Support Chatbot Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Support Chatbot Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Support Chatbot Players in Global Market
3.6.1 List of Global Tier 1 Customer Support Chatbot Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Support Chatbot Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Support Chatbot Market Size Markets, 2022 & 2029
4.1.2 Scripted Chatbot
4.1.3 Intelligent Chatbot
4.2 By Type - Global Customer Support Chatbot Revenue & Forecasts
4.2.1 By Type - Global Customer Support Chatbot Revenue, 2018-2023
4.2.2 By Type - Global Customer Support Chatbot Revenue, 2024-2029
4.2.3 By Type - Global Customer Support Chatbot Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Support Chatbot Market Size, 2022 & 2029
5.1.2 E-Commerce
5.1.3 Finance
5.1.4 Healthcare
5.1.5 Others
5.2 By Application - Global Customer Support Chatbot Revenue & Forecasts
5.2.1 By Application - Global Customer Support Chatbot Revenue, 2018-2023
5.2.2 By Application - Global Customer Support Chatbot Revenue, 2024-2029
5.2.3 By Application - Global Customer Support Chatbot Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Support Chatbot Market Size, 2022 & 2029
6.2 By Region - Global Customer Support Chatbot Revenue & Forecasts
6.2.1 By Region - Global Customer Support Chatbot Revenue, 2018-2023
6.2.2 By Region - Global Customer Support Chatbot Revenue, 2024-2029
6.2.3 By Region - Global Customer Support Chatbot Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Support Chatbot Revenue, 2018-2029
6.3.2 US Customer Support Chatbot Market Size, 2018-2029
6.3.3 Canada Customer Support Chatbot Market Size, 2018-2029
6.3.4 Mexico Customer Support Chatbot Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Support Chatbot Revenue, 2018-2029
6.4.2 Germany Customer Support Chatbot Market Size, 2018-2029
6.4.3 France Customer Support Chatbot Market Size, 2018-2029
6.4.4 U.K. Customer Support Chatbot Market Size, 2018-2029
6.4.5 Italy Customer Support Chatbot Market Size, 2018-2029
6.4.6 Russia Customer Support Chatbot Market Size, 2018-2029
6.4.7 Nordic Countries Customer Support Chatbot Market Size, 2018-2029
6.4.8 Benelux Customer Support Chatbot Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Support Chatbot Revenue, 2018-2029
6.5.2 China Customer Support Chatbot Market Size, 2018-2029
6.5.3 Japan Customer Support Chatbot Market Size, 2018-2029
6.5.4 South Korea Customer Support Chatbot Market Size, 2018-2029
6.5.5 Southeast Asia Customer Support Chatbot Market Size, 2018-2029
6.5.6 India Customer Support Chatbot Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Support Chatbot Revenue, 2018-2029
6.6.2 Brazil Customer Support Chatbot Market Size, 2018-2029
6.6.3 Argentina Customer Support Chatbot Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Support Chatbot Revenue, 2018-2029
6.7.2 Turkey Customer Support Chatbot Market Size, 2018-2029
6.7.3 Israel Customer Support Chatbot Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Support Chatbot Market Size, 2018-2029
6.7.5 UAE Customer Support Chatbot Market Size, 2018-2029
7 Customer Support Chatbot Companies Profiles
7.1 Ada
7.1.1 Ada Company Summary
7.1.2 Ada Business Overview
7.1.3 Ada Customer Support Chatbot Major Product Offerings
7.1.4 Ada Customer Support Chatbot Revenue in Global Market (2018-2023)
7.1.5 Ada Key News & Latest Developments
7.2 Intercom
7.2.1 Intercom Company Summary
7.2.2 Intercom Business Overview
7.2.3 Intercom Customer Support Chatbot Major Product Offerings
7.2.4 Intercom Customer Support Chatbot Revenue in Global Market (2018-2023)
7.2.5 Intercom Key News & Latest Developments
7.3 Chatfuel
7.3.1 Chatfuel Company Summary
7.3.2 Chatfuel Business Overview
7.3.3 Chatfuel Customer Support Chatbot Major Product Offerings
7.3.4 Chatfuel Customer Support Chatbot Revenue in Global Market (2018-2023)
7.3.5 Chatfuel Key News & Latest Developments
7.4 Botsify
7.4.1 Botsify Company Summary
7.4.2 Botsify Business Overview
7.4.3 Botsify Customer Support Chatbot Major Product Offerings
7.4.4 Botsify Customer Support Chatbot Revenue in Global Market (2018-2023)
7.4.5 Botsify Key News & Latest Developments
7.5 TARS
7.5.1 TARS Company Summary
7.5.2 TARS Business Overview
7.5.3 TARS Customer Support Chatbot Major Product Offerings
7.5.4 TARS Customer Support Chatbot Revenue in Global Market (2018-2023)
7.5.5 TARS Key News & Latest Developments
7.6 ManyChat
7.6.1 ManyChat Company Summary
7.6.2 ManyChat Business Overview
7.6.3 ManyChat Customer Support Chatbot Major Product Offerings
7.6.4 ManyChat Customer Support Chatbot Revenue in Global Market (2018-2023)
7.6.5 ManyChat Key News & Latest Developments
7.7 Zendesk Chat
7.7.1 Zendesk Chat Company Summary
7.7.2 Zendesk Chat Business Overview
7.7.3 Zendesk Chat Customer Support Chatbot Major Product Offerings
7.7.4 Zendesk Chat Customer Support Chatbot Revenue in Global Market (2018-2023)
7.7.5 Zendesk Chat Key News & Latest Developments
7.8 Flow XO
7.8.1 Flow XO Company Summary
7.8.2 Flow XO Business Overview
7.8.3 Flow XO Customer Support Chatbot Major Product Offerings
7.8.4 Flow XO Customer Support Chatbot Revenue in Global Market (2018-2023)
7.8.5 Flow XO Key News & Latest Developments
7.9 Bold360
7.9.1 Bold360 Company Summary
7.9.2 Bold360 Business Overview
7.9.3 Bold360 Customer Support Chatbot Major Product Offerings
7.9.4 Bold360 Customer Support Chatbot Revenue in Global Market (2018-2023)
7.9.5 Bold360 Key News & Latest Developments
7.10 Acquire
7.10.1 Acquire Company Summary
7.10.2 Acquire Business Overview
7.10.3 Acquire Customer Support Chatbot Major Product Offerings
7.10.4 Acquire Customer Support Chatbot Revenue in Global Market (2018-2023)
7.10.5 Acquire Key News & Latest Developments
7.11 LivePerson
7.11.1 LivePerson Company Summary
7.11.2 LivePerson Business Overview
7.11.3 LivePerson Customer Support Chatbot Major Product Offerings
7.11.4 LivePerson Customer Support Chatbot Revenue in Global Market (2018-2023)
7.11.5 LivePerson Key News & Latest Developments
7.12 Helpshift
7.12.1 Helpshift Company Summary
7.12.2 Helpshift Business Overview
7.12.3 Helpshift Customer Support Chatbot Major Product Offerings
7.12.4 Helpshift Customer Support Chatbot Revenue in Global Market (2018-2023)
7.12.5 Helpshift Key News & Latest Developments
7.13 Drift
7.13.1 Drift Company Summary
7.13.2 Drift Business Overview
7.13.3 Drift Customer Support Chatbot Major Product Offerings
7.13.4 Drift Customer Support Chatbot Revenue in Global Market (2018-2023)
7.13.5 Drift Key News & Latest Developments
7.14 Engati
7.14.1 Engati Company Summary
7.14.2 Engati Business Overview
7.14.3 Engati Customer Support Chatbot Major Product Offerings
7.14.4 Engati Customer Support Chatbot Revenue in Global Market (2018-2023)
7.14.5 Engati Key News & Latest Developments
7.15 Kustomer
7.15.1 Kustomer Company Summary
7.15.2 Kustomer Business Overview
7.15.3 Kustomer Customer Support Chatbot Major Product Offerings
7.15.4 Kustomer Customer Support Chatbot Revenue in Global Market (2018-2023)
7.15.5 Kustomer Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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