IC Value-Added Distribution Business Market, Global Outlook and Forecast 2023-2029
| Price : US $3250 | Date : May 2023 |
| CAT ID : 8 | Pages : 97 |
The global Call Centre market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
In China market, BPO call center is dominant in the industry of call center. Key suppliers of BPO call center in China include PCCW Limited, China Customer Relations Centers, Honglian Jiuwu, Asiainfo Inc and Concentrix, etc. Top 3 giants gain a share around 12%.
In terms of application, government and public, telecom, IT and e-commerce, logistic and finance are main downstream markets.
With a huge demand from downstream markets, a deeper digitalization and the development of AI, call center is expected to gain an optimistic prospect.
This report aims to provide a comprehensive presentation of the global market for Call Centre, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Centre. This report contains market size and forecasts of Call Centre in global, including the following market information:
Global Call Centre Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Centre companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Centre Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Centre Market Segment Percentages, by Type, 2022 (%)
BPO Call Centre
Internal Call Centre
Global Call Centre Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Centre Market Segment Percentages, by Application, 2022 (%)
Finance
Telecom
IT and E-commerce
Logistic
Government and Public
Other
Global Call Centre Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Centre Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Centre revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Centre revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
PCCW Limited
China Customer Relations Centers
Honglian Jiuwu
Asiainfo Inc
JIANG SU Yuanyang DATA Processing Co., Ltd.
Concentrix
Teleperformance
VXI Co.,Ltd.
iSoftStone Information Technology(Group)Co.,Ltd.
Transcosmos
QinFinance
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Centre, market overview.
Chapter 2: Global Call Centre market size in revenue.
Chapter 3: Detailed analysis of Call Centre company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Centre in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
1 Introduction to Research & Analysis Reports
1.1 Call Centre Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Centre Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Centre Overall Market Size
2.1 Global Call Centre Market Size: 2022 VS 2029
2.2 Global Call Centre Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Centre Players in Global Market
3.2 Top Global Call Centre Companies Ranked by Revenue
3.3 Global Call Centre Revenue by Companies
3.4 Top 3 and Top 5 Call Centre Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Centre Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Centre Players in Global Market
3.6.1 List of Global Tier 1 Call Centre Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Centre Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Centre Market Size Markets, 2022 & 2029
4.1.2 BPO Call Centre
4.1.3 Internal Call Centre
4.2 By Type - Global Call Centre Revenue & Forecasts
4.2.1 By Type - Global Call Centre Revenue, 2018-2023
4.2.2 By Type - Global Call Centre Revenue, 2024-2029
4.2.3 By Type - Global Call Centre Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Centre Market Size, 2022 & 2029
5.1.2 Finance
5.1.3 Telecom
5.1.4 IT and E-commerce
5.1.5 Logistic
5.1.6 Government and Public
5.1.7 Other
5.2 By Application - Global Call Centre Revenue & Forecasts
5.2.1 By Application - Global Call Centre Revenue, 2018-2023
5.2.2 By Application - Global Call Centre Revenue, 2024-2029
5.2.3 By Application - Global Call Centre Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Call Centre Market Size, 2022 & 2029
6.2 By Region - Global Call Centre Revenue & Forecasts
6.2.1 By Region - Global Call Centre Revenue, 2018-2023
6.2.2 By Region - Global Call Centre Revenue, 2024-2029
6.2.3 By Region - Global Call Centre Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Call Centre Revenue, 2018-2029
6.3.2 US Call Centre Market Size, 2018-2029
6.3.3 Canada Call Centre Market Size, 2018-2029
6.3.4 Mexico Call Centre Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Call Centre Revenue, 2018-2029
6.4.2 Germany Call Centre Market Size, 2018-2029
6.4.3 France Call Centre Market Size, 2018-2029
6.4.4 U.K. Call Centre Market Size, 2018-2029
6.4.5 Italy Call Centre Market Size, 2018-2029
6.4.6 Russia Call Centre Market Size, 2018-2029
6.4.7 Nordic Countries Call Centre Market Size, 2018-2029
6.4.8 Benelux Call Centre Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Call Centre Revenue, 2018-2029
6.5.2 China Call Centre Market Size, 2018-2029
6.5.3 Japan Call Centre Market Size, 2018-2029
6.5.4 South Korea Call Centre Market Size, 2018-2029
6.5.5 Southeast Asia Call Centre Market Size, 2018-2029
6.5.6 India Call Centre Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Call Centre Revenue, 2018-2029
6.6.2 Brazil Call Centre Market Size, 2018-2029
6.6.3 Argentina Call Centre Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Centre Revenue, 2018-2029
6.7.2 Turkey Call Centre Market Size, 2018-2029
6.7.3 Israel Call Centre Market Size, 2018-2029
6.7.4 Saudi Arabia Call Centre Market Size, 2018-2029
6.7.5 UAE Call Centre Market Size, 2018-2029
7 Call Centre Companies Profiles
7.1 PCCW Limited
7.1.1 PCCW Limited Company Summary
7.1.2 PCCW Limited Business Overview
7.1.3 PCCW Limited Call Centre Major Product Offerings
7.1.4 PCCW Limited Call Centre Revenue in Global Market (2018-2023)
7.1.5 PCCW Limited Key News & Latest Developments
7.2 China Customer Relations Centers
7.2.1 China Customer Relations Centers Company Summary
7.2.2 China Customer Relations Centers Business Overview
7.2.3 China Customer Relations Centers Call Centre Major Product Offerings
7.2.4 China Customer Relations Centers Call Centre Revenue in Global Market (2018-2023)
7.2.5 China Customer Relations Centers Key News & Latest Developments
7.3 Honglian Jiuwu
7.3.1 Honglian Jiuwu Company Summary
7.3.2 Honglian Jiuwu Business Overview
7.3.3 Honglian Jiuwu Call Centre Major Product Offerings
7.3.4 Honglian Jiuwu Call Centre Revenue in Global Market (2018-2023)
7.3.5 Honglian Jiuwu Key News & Latest Developments
7.4 Asiainfo Inc
7.4.1 Asiainfo Inc Company Summary
7.4.2 Asiainfo Inc Business Overview
7.4.3 Asiainfo Inc Call Centre Major Product Offerings
7.4.4 Asiainfo Inc Call Centre Revenue in Global Market (2018-2023)
7.4.5 Asiainfo Inc Key News & Latest Developments
7.5 JIANG SU Yuanyang DATA Processing Co., Ltd.
7.5.1 JIANG SU Yuanyang DATA Processing Co., Ltd. Company Summary
7.5.2 JIANG SU Yuanyang DATA Processing Co., Ltd. Business Overview
7.5.3 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Major Product Offerings
7.5.4 JIANG SU Yuanyang DATA Processing Co., Ltd. Call Centre Revenue in Global Market (2018-2023)
7.5.5 JIANG SU Yuanyang DATA Processing Co., Ltd. Key News & Latest Developments
7.6 Concentrix
7.6.1 Concentrix Company Summary
7.6.2 Concentrix Business Overview
7.6.3 Concentrix Call Centre Major Product Offerings
7.6.4 Concentrix Call Centre Revenue in Global Market (2018-2023)
7.6.5 Concentrix Key News & Latest Developments
7.7 Teleperformance
7.7.1 Teleperformance Company Summary
7.7.2 Teleperformance Business Overview
7.7.3 Teleperformance Call Centre Major Product Offerings
7.7.4 Teleperformance Call Centre Revenue in Global Market (2018-2023)
7.7.5 Teleperformance Key News & Latest Developments
7.8 VXI Co.,Ltd.
7.8.1 VXI Co.,Ltd. Company Summary
7.8.2 VXI Co.,Ltd. Business Overview
7.8.3 VXI Co.,Ltd. Call Centre Major Product Offerings
7.8.4 VXI Co.,Ltd. Call Centre Revenue in Global Market (2018-2023)
7.8.5 VXI Co.,Ltd. Key News & Latest Developments
7.9 iSoftStone Information Technology(Group)Co.,Ltd.
7.9.1 iSoftStone Information Technology(Group)Co.,Ltd. Company Summary
7.9.2 iSoftStone Information Technology(Group)Co.,Ltd. Business Overview
7.9.3 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Major Product Offerings
7.9.4 iSoftStone Information Technology(Group)Co.,Ltd. Call Centre Revenue in Global Market (2018-2023)
7.9.5 iSoftStone Information Technology(Group)Co.,Ltd. Key News & Latest Developments
7.10 Transcosmos
7.10.1 Transcosmos Company Summary
7.10.2 Transcosmos Business Overview
7.10.3 Transcosmos Call Centre Major Product Offerings
7.10.4 Transcosmos Call Centre Revenue in Global Market (2018-2023)
7.10.5 Transcosmos Key News & Latest Developments
7.11 QinFinance
7.11.1 QinFinance Company Summary
7.11.2 QinFinance Business Overview
7.11.3 QinFinance Call Centre Major Product Offerings
7.11.4 QinFinance Call Centre Revenue in Global Market (2018-2023)
7.11.5 QinFinance Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
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The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of
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