Market Research Report

Call Center BPO Service Market, Global Outlook and Forecast 2023-2029

  • AMR ID : 7-3905
  • CAT ID : 8
  • Pages : 138
  • Date : Jun 2023
 

The global Call Center BPO Service market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Onshore Outsourcing Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Center BPO Service include Majorel, HL95, Transcosmos China, Shandong Taiying Technology Co., Ltd., Beijing 95teleweb Information Ltd,corp, Bejing Ronglianyitong Information & Technology Co., Ltd., Menggucrm, North King Technology Co., Ltd. and Sykes, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
This report aims to provide a comprehensive presentation of the global market for Call Center BPO Service, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center BPO Service. This report contains market size and forecasts of Call Center BPO Service in global, including the following market information:
Global Call Center BPO Service Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Call Center BPO Service companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center BPO Service Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Center BPO Service Market Segment Percentages, by Type, 2022 (%)
Onshore Outsourcing
Offshore Outsourcing
Global Call Center BPO Service Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Center BPO Service Market Segment Percentages, by Application, 2022 (%)
Financial
Government and Public Services
Internet and E-commerce
Retail and Logistics Services
3C Electronic
Automotive
Others
Global Call Center BPO Service Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Center BPO Service Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center BPO Service revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Center BPO Service revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Majorel
HL95
Transcosmos China
Shandong Taiying Technology Co., Ltd.
Beijing 95teleweb Information Ltd,corp
Bejing Ronglianyitong Information & Technology Co., Ltd.
Menggucrm
North King Technology Co., Ltd.
Sykes
Huatangjt
Sunke
800Teleservices
Renruihr
Commchina
Vxichina
Samton
Teleperformance China
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Center BPO Service, market overview.
Chapter 2: Global Call Center BPO Service market size in revenue.
Chapter 3: Detailed analysis of Call Center BPO Service company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Center BPO Service in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.

1 Introduction to Research & Analysis Reports
1.1 Call Center BPO Service Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Center BPO Service Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Center BPO Service Overall Market Size
2.1 Global Call Center BPO Service Market Size: 2022 VS 2029
2.2 Global Call Center BPO Service Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Center BPO Service Players in Global Market
3.2 Top Global Call Center BPO Service Companies Ranked by Revenue
3.3 Global Call Center BPO Service Revenue by Companies
3.4 Top 3 and Top 5 Call Center BPO Service Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Center BPO Service Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center BPO Service Players in Global Market
3.6.1 List of Global Tier 1 Call Center BPO Service Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Center BPO Service Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Center BPO Service Market Size Markets, 2022 & 2029
4.1.2 Onshore Outsourcing
4.1.3 Offshore Outsourcing
4.2 By Type - Global Call Center BPO Service Revenue & Forecasts
4.2.1 By Type - Global Call Center BPO Service Revenue, 2018-2023
4.2.2 By Type - Global Call Center BPO Service Revenue, 2024-2029
4.2.3 By Type - Global Call Center BPO Service Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Center BPO Service Market Size, 2022 & 2029
5.1.2 Financial
5.1.3 Government and Public Services
5.1.4 Internet and E-commerce
5.1.5 Retail and Logistics Services
5.1.6 3C Electronic
5.1.7 Automotive
5.1.8 Others
5.2 By Application - Global Call Center BPO Service Revenue & Forecasts
5.2.1 By Application - Global Call Center BPO Service Revenue, 2018-2023
5.2.2 By Application - Global Call Center BPO Service Revenue, 2024-2029
5.2.3 By Application - Global Call Center BPO Service Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Call Center BPO Service Market Size, 2022 & 2029
6.2 By Region - Global Call Center BPO Service Revenue & Forecasts
6.2.1 By Region - Global Call Center BPO Service Revenue, 2018-2023
6.2.2 By Region - Global Call Center BPO Service Revenue, 2024-2029
6.2.3 By Region - Global Call Center BPO Service Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Call Center BPO Service Revenue, 2018-2029
6.3.2 US Call Center BPO Service Market Size, 2018-2029
6.3.3 Canada Call Center BPO Service Market Size, 2018-2029
6.3.4 Mexico Call Center BPO Service Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Call Center BPO Service Revenue, 2018-2029
6.4.2 Germany Call Center BPO Service Market Size, 2018-2029
6.4.3 France Call Center BPO Service Market Size, 2018-2029
6.4.4 U.K. Call Center BPO Service Market Size, 2018-2029
6.4.5 Italy Call Center BPO Service Market Size, 2018-2029
6.4.6 Russia Call Center BPO Service Market Size, 2018-2029
6.4.7 Nordic Countries Call Center BPO Service Market Size, 2018-2029
6.4.8 Benelux Call Center BPO Service Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Call Center BPO Service Revenue, 2018-2029
6.5.2 China Call Center BPO Service Market Size, 2018-2029
6.5.3 Japan Call Center BPO Service Market Size, 2018-2029
6.5.4 South Korea Call Center BPO Service Market Size, 2018-2029
6.5.5 Southeast Asia Call Center BPO Service Market Size, 2018-2029
6.5.6 India Call Center BPO Service Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Call Center BPO Service Revenue, 2018-2029
6.6.2 Brazil Call Center BPO Service Market Size, 2018-2029
6.6.3 Argentina Call Center BPO Service Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Center BPO Service Revenue, 2018-2029
6.7.2 Turkey Call Center BPO Service Market Size, 2018-2029
6.7.3 Israel Call Center BPO Service Market Size, 2018-2029
6.7.4 Saudi Arabia Call Center BPO Service Market Size, 2018-2029
6.7.5 UAE Call Center BPO Service Market Size, 2018-2029
7 Call Center BPO Service Companies Profiles
7.1 Majorel
7.1.1 Majorel Company Summary
7.1.2 Majorel Business Overview
7.1.3 Majorel Call Center BPO Service Major Product Offerings
7.1.4 Majorel Call Center BPO Service Revenue in Global Market (2018-2023)
7.1.5 Majorel Key News & Latest Developments
7.2 HL95
7.2.1 HL95 Company Summary
7.2.2 HL95 Business Overview
7.2.3 HL95 Call Center BPO Service Major Product Offerings
7.2.4 HL95 Call Center BPO Service Revenue in Global Market (2018-2023)
7.2.5 HL95 Key News & Latest Developments
7.3 Transcosmos China
7.3.1 Transcosmos China Company Summary
7.3.2 Transcosmos China Business Overview
7.3.3 Transcosmos China Call Center BPO Service Major Product Offerings
7.3.4 Transcosmos China Call Center BPO Service Revenue in Global Market (2018-2023)
7.3.5 Transcosmos China Key News & Latest Developments
7.4 Shandong Taiying Technology Co., Ltd.
7.4.1 Shandong Taiying Technology Co., Ltd. Company Summary
7.4.2 Shandong Taiying Technology Co., Ltd. Business Overview
7.4.3 Shandong Taiying Technology Co., Ltd. Call Center BPO Service Major Product Offerings
7.4.4 Shandong Taiying Technology Co., Ltd. Call Center BPO Service Revenue in Global Market (2018-2023)
7.4.5 Shandong Taiying Technology Co., Ltd. Key News & Latest Developments
7.5 Beijing 95teleweb Information Ltd,corp
7.5.1 Beijing 95teleweb Information Ltd,corp Company Summary
7.5.2 Beijing 95teleweb Information Ltd,corp Business Overview
7.5.3 Beijing 95teleweb Information Ltd,corp Call Center BPO Service Major Product Offerings
7.5.4 Beijing 95teleweb Information Ltd,corp Call Center BPO Service Revenue in Global Market (2018-2023)
7.5.5 Beijing 95teleweb Information Ltd,corp Key News & Latest Developments
7.6 Bejing Ronglianyitong Information & Technology Co., Ltd.
7.6.1 Bejing Ronglianyitong Information & Technology Co., Ltd. Company Summary
7.6.2 Bejing Ronglianyitong Information & Technology Co., Ltd. Business Overview
7.6.3 Bejing Ronglianyitong Information & Technology Co., Ltd. Call Center BPO Service Major Product Offerings
7.6.4 Bejing Ronglianyitong Information & Technology Co., Ltd. Call Center BPO Service Revenue in Global Market (2018-2023)
7.6.5 Bejing Ronglianyitong Information & Technology Co., Ltd. Key News & Latest Developments
7.7 Menggucrm
7.7.1 Menggucrm Company Summary
7.7.2 Menggucrm Business Overview
7.7.3 Menggucrm Call Center BPO Service Major Product Offerings
7.7.4 Menggucrm Call Center BPO Service Revenue in Global Market (2018-2023)
7.7.5 Menggucrm Key News & Latest Developments
7.8 North King Technology Co., Ltd.
7.8.1 North King Technology Co., Ltd. Company Summary
7.8.2 North King Technology Co., Ltd. Business Overview
7.8.3 North King Technology Co., Ltd. Call Center BPO Service Major Product Offerings
7.8.4 North King Technology Co., Ltd. Call Center BPO Service Revenue in Global Market (2018-2023)
7.8.5 North King Technology Co., Ltd. Key News & Latest Developments
7.9 Sykes
7.9.1 Sykes Company Summary
7.9.2 Sykes Business Overview
7.9.3 Sykes Call Center BPO Service Major Product Offerings
7.9.4 Sykes Call Center BPO Service Revenue in Global Market (2018-2023)
7.9.5 Sykes Key News & Latest Developments
7.10 Huatangjt
7.10.1 Huatangjt Company Summary
7.10.2 Huatangjt Business Overview
7.10.3 Huatangjt Call Center BPO Service Major Product Offerings
7.10.4 Huatangjt Call Center BPO Service Revenue in Global Market (2018-2023)
7.10.5 Huatangjt Key News & Latest Developments
7.11 Sunke
7.11.1 Sunke Company Summary
7.11.2 Sunke Business Overview
7.11.3 Sunke Call Center BPO Service Major Product Offerings
7.11.4 Sunke Call Center BPO Service Revenue in Global Market (2018-2023)
7.11.5 Sunke Key News & Latest Developments
7.12 800Teleservices
7.12.1 800Teleservices Company Summary
7.12.2 800Teleservices Business Overview
7.12.3 800Teleservices Call Center BPO Service Major Product Offerings
7.12.4 800Teleservices Call Center BPO Service Revenue in Global Market (2018-2023)
7.12.5 800Teleservices Key News & Latest Developments
7.13 Renruihr
7.13.1 Renruihr Company Summary
7.13.2 Renruihr Business Overview
7.13.3 Renruihr Call Center BPO Service Major Product Offerings
7.13.4 Renruihr Call Center BPO Service Revenue in Global Market (2018-2023)
7.13.5 Renruihr Key News & Latest Developments
7.14 Commchina
7.14.1 Commchina Company Summary
7.14.2 Commchina Business Overview
7.14.3 Commchina Call Center BPO Service Major Product Offerings
7.14.4 Commchina Call Center BPO Service Revenue in Global Market (2018-2023)
7.14.5 Commchina Key News & Latest Developments
7.15 Vxichina
7.15.1 Vxichina Company Summary
7.15.2 Vxichina Business Overview
7.15.3 Vxichina Call Center BPO Service Major Product Offerings
7.15.4 Vxichina Call Center BPO Service Revenue in Global Market (2018-2023)
7.15.5 Vxichina Key News & Latest Developments
7.16 Samton
7.16.1 Samton Company Summary
7.16.2 Samton Business Overview
7.16.3 Samton Call Center BPO Service Major Product Offerings
7.16.4 Samton Call Center BPO Service Revenue in Global Market (2018-2023)
7.16.5 Samton Key News & Latest Developments
7.17 Teleperformance China
7.17.1 Teleperformance China Company Summary
7.17.2 Teleperformance China Business Overview
7.17.3 Teleperformance China Call Center BPO Service Major Product Offerings
7.17.4 Teleperformance China Call Center BPO Service Revenue in Global Market (2018-2023)
7.17.5 Teleperformance China Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

 
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